Refund policy

RETURNS, EXCHANGES & WARRANTY POLICY

At RUBI GOLD LLC, we are committed to providing high-quality 18K gold jewelry. Please read this policy carefully before making a purchase.

FINAL SALE POLICY

All sales are final. We do not offer refunds, cash refunds, or order cancellations under any circumstances.

By placing an order with RUBI GOLD LLC, you acknowledge and agree to this Final Sale Policy.

EXCHANGES

We gladly accept exchanges within 15 calendar days from the date your order is delivered, provided all of the following conditions are met:

  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging.
  • The item shows no signs of wear, damage, alteration, misuse, or repair.
  • The exchange request is approved by RUBI GOLD LLC.

Items purchased during promotions, clearance sales, special offers, discounted sales, or using promotional codes are considered FINAL SALE and are not eligible for exchanges.

Exchange Shipping Costs

  • The customer is responsible for the shipping cost of returning the original item.
  • The customer is also responsible for the shipping cost of shipping the replacement item.

LIFETIME WARRANTY

All of our jewelry is crafted from genuine 18K gold and is backed by a Lifetime Warranty covering the authenticity and purity of the gold.

This warranty guarantees that every piece sold by RUBI GOLD LLC is made of authentic 18K gold.

If, after professional testing using a non-destructive method (such as an XRF spectrometer), a piece is proven not to be genuine 18K gold, RUBI GOLD LLC will replace the item at no additional cost.

What Our Lifetime Warranty Covers

  • The authenticity of the 18K gold.
  • The purity of the precious metal.

What Our Lifetime Warranty Does NOT Cover

The Lifetime Warranty does not cover:

  • Normal wear and tear.
  • Scratches, dents, or cosmetic damage.
  • Damage caused by accidents, misuse, abuse, negligence, or improper care.
  • Damage caused by chemicals, perfumes, cleaning products, lotions, chlorine, or saltwater.
  • Bent, twisted, crushed, stretched, or broken jewelry.
  • Unauthorized repairs, resizing, soldering, or modifications performed by third parties.
  • Lost or damaged cubic zirconia (CZ), gemstones, pearls, enamel, or decorative elements.
  • Damage caused by impact or accidental drops.

WARRANTY EXCLUSIONS

The Lifetime Warranty becomes void if the jewelry has been:

  • Acid tested.
  • Exposed to acids, chemicals, or extreme heat.
  • Burned or intentionally damaged.
  • Modified or repaired by anyone other than RUBI GOLD LLC.
  • Damaged due to misuse or negligence.

IMPORTANT: Acid testing automatically voids the warranty because it permanently affects the jewelry's finish.

If you wish to verify the purity of your jewelry, we recommend using a professional XRF spectrometer or another non-destructive testing method.

CUBIC ZIRCONIA STONES

Every piece is carefully inspected before shipment.

Our warranty does not cover:

  • Lost cubic zirconia (CZ) stones.
  • Loose stones resulting from accidental impact or misuse.
  • Damage caused by accidental drops or improper handling.

Repair services may be available at the customer's expense.

JEWELRY CARE

Jewelry may naturally accumulate dirt due to sweat, cosmetics, perfumes, lotions, environmental exposure, or your skin's natural pH.

This is considered normal and is not a manufacturing defect.

Regular cleaning following our jewelry care instructions is recommended.

HOW TO REQUEST AN EXCHANGE OR WARRANTY

Before returning any item, you must first contact RUBI GOLD LLC for authorization.

Email: marjorieamsa@gmail.com

Phone / WhatsApp: +1 (214) 845-1219

Once your request has been reviewed and approved, you will receive return instructions.

Approved items must be shipped within 2 business days after receiving the return authorization.

Items returned without prior authorization may not be accepted.

RETURN ADDRESS

RUBI GOLD LLC

13659 Charcoal Ln, Suite 17234

Farmers Branch, TX 75234

United States

DAMAGED OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If your package arrives damaged or you receive the wrong item, you must contact us within 48 hours of delivery.

Failure to notify us within this timeframe may affect our ability to process your claim.

CUSTOM & PERSONALIZED ITEMS

Custom-made, engraved, personalized, or special-order jewelry is final sale and cannot be exchanged unless a verified manufacturing defect exists.

QUESTIONS

If you have any questions regarding this policy, please contact us:

Email: marjorieamsa@gmail.com

Phone / WhatsApp: +1 (214) 845-1219